Privacy Policy

Rackup (“we,” “us”) operates a digital pool table waitlist that lets you join the line for a table at a participating venue and get notified when your turn is up. This policy covers the Rackup mobile app and the Rackup website (rackup.fun), and explains what we collect, why, and your choices.

Information we collect

We collect only what the waitlist needs to work:

• Mobile phone number. In the app it is how you sign in (a one-time code sent by SMS) and is your account identifier. On the web you provide it when you join a waitlist. Either way it is how we text you when your table is ready.
• Name. An optional display name shown to venue staff so they can call you to your table.
• Push notification token / device identifier. Created only if you turn on notifications in the app, so we can send the “your table is ready” push to your device.
• Waitlist activity. The venues and tables you join, your position in line, and the related timestamps, so we can show your spot and estimate your wait.

Bar staff who use the management dashboard provide an email address to create an account. We do not collect your email, precise location, contacts, or payment information, and we do not use third-party advertising or cross-app tracking.

How we use your information

We use your information to sign you in by one-time SMS code, place you in the waitlist you selected, show your live position and estimated wait, and notify you by SMS and/or push when your table is ready. We do not use your information for advertising.

SMS messaging

By joining a waitlist you consent to receive SMS messages from the bar you joined, sent through Rackup.

• Message frequency: approximately one message per waitlist join (sent when your table is ready).
• Message and data rates may apply.
• Reply STOP to any message to unsubscribe at any time. Reply HELP for help.

Push notifications

If you enable notifications in the app, we register a push token for your device and use it only to send waitlist alerts. You can turn push off at any time in the app or in your device settings. Even with push off, we will text the number you signed in with so you do not lose your spot.

Service providers

We use a small number of providers strictly to run Rackup. They process data on our behalf, not for their own purposes: Supabase (database, authentication, and backend hosting), Twilio(delivery of one-time sign-in codes and “table ready” SMS), and Expo (delivery of push notifications to your device).

We do not share your mobile number

We do not sell, rent, or share your mobile phone number or SMS consent with any third party for their own marketing. Your number is used solely to deliver the waitlist notification you requested, via our SMS provider (Twilio) for the sole purpose of message delivery. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

Data retention

Waitlist entries, including your name and number, are retained only as long as needed to operate the waitlist and are routinely deleted after the queue clears. Account data is kept while your account is active.

Deleting your account

You can permanently delete your account at any time from inside the app at Your spots → Account → Delete account. This removes your profile, your waitlist entries, and your saved notification and device records, and it cannot be undone. You can also email support@rackup.fun and we will delete your account on request.

Contact

Questions about this policy? Email support@rackup.fun.